T E R M S A N D C O N D I T I O N S O F S A L E S A N D R E T U R N S
The owner of the online store SHADEST.COM (hereinafter Online Store) is OÜ Shadest (registry
code 12215272), located at Ülenurme, Kambja County, Tartumaa.
Validity of contract
of sale, product and price information
The conditions of sale apply to purchases of goods from the Online
The prices of the products sold in the Online Store are
indicated next to the products. A fee for shipping is added to the price.
The shipping cost depends on the location of the purchaser
and the shipping method. The shipping cost is displayed when the purchaser
places the order.
Product information is provided next to the product in the Online
Placing an order
To order the products, add the desired products to your
shopping cart. To complete the order, fill in all the required data fields and
choose a suitable shipping method. The total cost is then displayed on the
screen which can be paid via bank link or by using another payment method.
The contract enters into force when the amount payable is received
to the bank account of the Online Store.
If the ordered goods cannot be delivered due to stock
running out or for any other reason, the purchaser will be informed as soon as
possible and the money paid (including the shipping cost) will be refunded
promptly, but no later than within 14 days of receiving the notification.
Goods are shipped to the following countries: Europe.
The purchaser bears the shipping cost and the respective
price information is displayed next to the shipping method.
All shipments within Estonia generally arrive at the
destination specified by the purchaser within 10 business days of the date of
entry into force of the contract of sale. Shipments outside of Estonia will
arrive in 15 business days.
In exceptional cases, we retain the right to fulfill the
shipment in 45 calendar days.
Right of withdrawal
After receiving the order, the purchaser has a right to
withdraw from the contract entered into with the e-store within 14 days.
The right of withdrawal does not apply if the purchaser is a
To use the right of withdrawal within 14 days, the ordered
product must not be used in any way other than to verify the nature, features,
and the functionality of the product in the same manner as is permitted to test
the product in a physical store.
If the product has been used in any way other than to verify
its nature, features, and the functionality or if it has signs of use or wear, the
Online Store retains the right to reduce the size of the refund according to decrease
in value of the product.
To return the goods, a declaration of withdrawal (the form
of which can be found here)
must be submitted to the e-mail address firstname.lastname@example.org within 14 days of
receiving the goods.
The purchaser shall bear the cost of returning the goods,
except in cases where the reason for the return lies in the fact that a
refundable product does not comply with the order (e.g. a wrong or defective
The purchaser must return the product within 14 days of the
submission of the declaration of withdrawal or provide proof of transfer
regarding the return of the product to the carrier within the aforementioned
Upon receiving the returned products, the Online Store shall
return to the purchaser immediately but no later than after 14 days, all of the
payments received from the purchaser based on the contract.
The Online Store has the right to refuse to make any refunds
until the product being returned is received or until the buyer has provided
proof of returning the product, whichever occurs first.
If the buyer has clearly chosen a different form of shipment
than the cheapest usual form of shipment offered by the Online Store, the Online
Store is not required to compensate the cost exceeding the usual shipping cost.
The Online Store has the right to withdraw from the sale and
demand that the products be returned by the purchaser if the marked price of
the product in the Online Store is significantly lower than the market price of
the product due to an error.
Right to file a
The Online Store is liable for any lack of conformity to
terms of condition or defect regarding the product which existed at the time of
transfer of the product and becomes apparent within two years as of the date of
delivery of the product to the purchaser. Within first six months as of the
date of delivery of the product to the purchaser it is presumed that the defect
already existed before the delivery of the product. Disproving this presumption
is a liability of the Online Store.
In the case of an apparent defect of the product, the
purchaser has a right to contact the Online Store no later than within two
months, sending an e-mail to email@example.com or calling +372 5373 5044 by
The Online Store is not liable for any defects that arise
after delivering the product to the purchaser.
If product purchased from the Online Store has any defects
that the Online Store is liable for, the Online store will repair or replace
the product. If the product cannot be repaired or replaced, the Online Store
will refund all costs associated with the contract of sale.
The Online Store will respond to the consumer´s complaint in
written form or in a form that enables written reproduction within 15 days.
Direct marketing and
processing of personal data
The Online Store only uses the personal data entered by the
purchaser (including name, phone number, address, e-mail address and bank details)
for processing the order and sending products to the purchaser. The Online Store
forwards personal data to the transport service provider in order to deliver
The Online Store sends newsletters and offers to the
purchaser's e-mail address only if the purchaser has expressed their wish to
receive them by entering their e-mail address on the website and indicating
their desire to receive direct mail.
The purchaser is able to opt out of offers and newsletters
sent to their e-mail address at any time by letting us know via e-mail or by
following the instructions in an e-mail containing an offer.
If the purchaser has any complaints regarding the Online
Store, they must be sent by e-mail to firstname.lastname@example.org or by phone, calling
+372 5373 5044.
If the purchaser and the Online Store are not able to settle
the dispute by agreement, the purchaser may contact the Consumer Dispute
Committee. The terms of the procedure and the application can be found here. The Consumer
Dispute Committee is competent to resolve disputes arising from a contract
between a purchaser and the Online Store. Resolution of disputes by the
Consumer Dispute Committee is free of charge for the purchaser.